Customer Science Collective
Customer Science Collective
Discover your next breakthrough product
Too often organizations build products people don’t use or buy.

Our world-class group of engineering, research, design, and product leaders uses evidence-based methods to help organizations achieve product-market-fit faster, save years of engineering time, and cut through organizational indecision.

We work with a wide variety of clients, but have deep expertise in solving complex product problems in AI, enterprise, and health.
What We Do
Customer Science Collective is a user research and product strategy consultancy. Throughout the product life cycle, our methods guide your product decisions, investments, and measure the impact of changes. Our approach is customized to your organization and target customer.


Discover
  • Assumption Mapping
  • Customer Needs Validation
  • Concept Testing
Design
  • User Interviews
  • Usability Testing
  • Prototyping
Grow
  • Experiment Design
  • Voice of Customer
  • Competitive Benchmarking
Who We Are
We are a proven group, having formed deep bonds working together at Facebook and Google building products at a global scale, and at startups leading 0 to 1 work. Each of us has 10+ years of experience in AI, enterprise, and/or health.
Tanya Koshy
Tanya Koshy
Product
Tanya Koshy
Product
Tanya has spent her career building enterprise, SaaS, and marketplace products. Previously VP of Product at UserTesting, Tanya also led product and growth teams at Facebook, Google, and Groupon. Her expertise is in building highly cross-functional, diverse, and inclusive B2B product teams that use customer insights and data to deliver growth. She has an MBA from Northwestern’s Kellogg School of Management and a BA from Stanford University.
Kaylyn Frazier
Kaylyn Frazier
UX Research
Kaylyn Frazier
UX Research
Kaylyn has deep experience conducting user and market research for both consumer and enterprise products. She’s spent the last seven years in the healthcare sector working on software and hardware products in the disease management and clinical trials spaces. She has a Masters in Human Factors and Information Design from Bentley University.
Blair Beverly
Blair Beverly
Engineering & Product
Blair Beverly
Engineering & Product
Blair spent seven years as a product-focused software engineer at Google, using AI to solve enterprise problems. He helped build two conversational AI startups within Google’s incubator, Area 120. Before becoming an engineer, he led analytics and marketing teams. He has an MS in Management and Organizations from Northwestern’s Kellogg School of Management, where he studied quantitative and qualitative research methods. He also has a BS from Stanford University.
Erik Bue
Erik Bue
Design
Erik Bue
Design
Erik has a wide range of experience designing software, from consumer mobile apps, to complex enterprise tools. He is an infinitely curious problem solver with a knack for crafting solutions that are simple and customer-focused, while also balancing business needs and constraints.
What Our Clients Say
Let's Work Together
We'd love to hear from you!